Terms of service

Returns & Order Cancellations

At VBU Furniture, we strive to make your experience simple, transparent, and worry-free.
Please review the following policy to understand how cancellations, returns, and refunds are handled.

1. Order Confirmation & Payment

• Once your order is placed, a VBU team member will contact you to confirm order details and verify accuracy.
• Your payment will be processed after confirmation or automatically within 48 hours of purchase, whichever comes first.

2. Cancelling an Order

We understand that plans may change — here’s how we handle cancellations:

Timeframe

• Orders can be cancelled within 48 hours of purchase by emailing support@vbufurniture.com.

Refunds

• Within 24 hours: 100% refund (unless the item has entered the warehouse or shipping process).
• After 24 hours: 3% payment processing fee applies.
• If product is ready for delivery or in transit: 70% refund (delivery fees are non-refundable).
• If product has not shipped: 97% refund (if payment captured) or full refund (if payment not captured).
• If the order has already shipped, a 30% restocking fee and return shipping costs will apply.

Merchant Delays

• If VBU cannot meet the estimated delivery date:
• Full refund (minus 3%) if the item has not yet shipped.
• 30% fee applies if the item is already en route.

Refund Method

• All refunds are issued to the original payment method.
• Processing time may vary by bank or payment provider.

3. Ownership & Return Responsibility

• If a refund or chargeback is processed, ownership of the merchandise reverts to VBU Furniture.
• Customers must return products in their original condition and cooperate with our logistics team for pickup.
• Failure to return merchandise may result in collection or legal action.

4. Returns & Exchanges

If you’re not fully satisfied with your purchase, eligible items may be returned within 30 days of delivery.

To Qualify for a Return

• Request a Return Merchandise Authorization (RMA) by emailing support@vbufurniture.com.
• Items must be unused, unassembled, and returned in original packaging.
• Returns must be initiated within 30 days and received within 20 days of RMA approval.

Non-Returnable Items

• Final sale or custom/special orders
• Mattresses, bedding, and linens
• Individual sectional components
• Cordless power packs or electrical parts

Fees & Costs

• Restocking Fee: 30% of the product price
• Return Shipping: Customer’s responsibility (pickup service available for approx. $2.50/lb)
• Additional Charges: May apply for missing parts, refused deliveries, or incorrect addresses

Refund Process

• Once your returned item is received and inspected, eligible refunds will be processed minus applicable fees.
• Refund timing depends on your payment provider.

5. When Full Refunds Are Not Possible

Full refunds will not be issued if:

• The product has been used, assembled, or altered
• Original packaging or RMA label is missing
• Damage occurred in transit (claims must be filed with the carrier)

6. Contact Us

We’re always here to help.
For questions about cancellations, returns, or exchanges, contact our customer care team at support@vbufurniture.com or 847-483-2307.

VBU Furniture may update this policy periodically to improve customer experience.
Please review the most recent version before placing an order.